Refund policy

Replacement-Only Policy (Chains & Jewelry)

We do not offer refunds on chains or jewelry. Replacements are offered only when all criteria below are met:

  1. Proof Required: You must email Customer Support with your order number and clear photo and/or video evidence.

  2. Eligible Damage: The item must be completely broken, unable to be worn, or visibly damaged. Cosmetic issues or normal wear (e.g., hairline scratches, kinks from misuse, plating/tarnish/discoloration, stretching, snagging, water/chemical exposure) are not eligible.

  3. Time Window: Damage on arrival must be reported within 48 hours of delivery; other eligible failures must be reported within 7 days of delivery.

  4. Item Retention: Keep the product and original packaging. We may require return or inspection before approving a replacement. Unauthorized returns will be rejected.

  5. Exclusions: Loss, theft, improper care, accidental damage, or third-party alterations/repairs void eligibility.

  6. One-Time Replacement: Limit one replacement per item/order. Replacement items are final sale and not eligible for further replacement.

  7. Like-for-Like: Approved replacements will be the same item or a comparable item of equal value (at our discretion) if the original is unavailable.

  8. Shipping/Fees: We reserve the right to require the customer to cover return shipping and verification fees where applicable.

  9. Fraud Prevention: We may decline or cancel any claim that appears fraudulent, abusive, or inconsistent with the evidence provided.

Note on “Shine Insurance” or promotional replacements: Items received at a discount or at no charge (including insurance-covered or “free chain” promotions) follow the same eligibility rules above and are not eligible for refunds or additional replacements.

This policy applies to the maximum extent permitted by law and does not limit any non-waivable consumer rights in your jurisdiction.